Returns & Exchanges
Monday-Friday 9am-5pm EST
Receive ground free shipping on all orders over $150
When will my order ship?
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
Do you offer different shipping methods?
We offer ground shipping only. If you need a product sooner, contact firstname.lastname@example.org
Do you ship Internationally?
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
If you refuse a shipment from ReLove, you are responsible for the original shipment charges, return shipping charges, and any additional fees. The amount will be deducted from your merchandise refund.
RETURNS AND EXCHANGES
How long do I have to return?
You have 30 days after the purchase date to request a return authorization. Product must be unworn and with original tags attached.
To request a return please contact customer service at email@example.com for a return authorization. Make sure to reference your order number and name.
The return authorization is valid for 14 days; items must be received within that period.
Customer is responsible for all return shipping fees.
We do except international returns. E-mail firstname.lastname@example.org for assistance. In your inquiry be sure to provide the following: order number and name. Please be aware that the customer is responsible for all return shipping charges, duties, and accrued fees.
Can I exchange my purchase?
Yes. Contact email@example.com to inquiry about your exchange request with your name and order number. You have 10 days from date of purchase to request an exchange. Once your item is received we will ship out your exchanged item.
All sale items are FINAL SALE- no exceptions.
All custom orders are FINAL SALE- no exceptions.