Free Shipping on Orders Over $150

Returns & Exchanges

CUSTOMER SERVICE

Email:info@relovecollection.com

Phone: 1-855-735-6831

Monday-Friday 9am-5pm EST

 

SHIPPING

Receive ground free shipping on all orders over $150

When will my order ship?

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Do you offer different shipping methods?

We offer ground shipping only.  If you need a product sooner, contact info@relovecollection.com

Do you ship Internationally?

Yes.

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

 

REFUSED PACKAGING

If you refuse a shipment from ReLove, you are responsible for the original shipment charges, return shipping charges, and any additional fees. The amount will be deducted from your merchandise refund.

 

RETURNS AND EXCHANGES

How long do I have to return?

You have 30 days after the purchase date to request a return authorization. Product must be unworn and with original tags attached.

To request a return please contact customer service at info@relovecollection.com for a return authorization. Make sure to reference your order number and name.

The return authorization is valid for 14 days; items must be received within that period.

Customer is responsible for all return shipping fees.

 

INTERNATIONAL RETURNS

We do except international returns. E-mail info@relovecollection.com for assistance. In your inquiry be sure to provide the following: order number and name. Please be aware that the customer is responsible for all return shipping charges, duties, and accrued fees.

 

EXCHANGES

Can I exchange my purchase?

Yes. Contact info@relovecollection.com to inquiry about your exchange request with your name and order number.  You have 10 days from date of purchase to request an exchange. Once your item is received we will ship out your exchanged item.

 

SALE ITEMS

All sale items are FINAL SALE- no exceptions.

 

CUSTOM ORDERS

All custom orders are FINAL SALE- no exceptions.